Free hearing services for pensioners and veterans through Office of Hearing Services Voucher Scheme

Ensuring that every Australian has access to better hearing is one of the federal government’s key health priorities. Our federal government ensures every Australian has access to better hearing through the Office of Hearing Services Voucher Scheme. This scheme provides free hearing tests and hearing aids* to pensioners and veterans, which are available through accredited providers such as Abel Hearing Clinic.

Who is eligible?

You are eligible if you are an Australian citizen or permanent resident, 25 years of age and over, meeting one of the following criteria:

  • Centrelink Pensioner Concession Card
  • Gold Health Repatriation Card
  • White Health Repatriation Card (specifying hearing loss)
  • Centrelink Sickness Allowance

You may also be eligible if you are:

  • Dependent of a person in one of the above categories
  • Active member of the Defence Force
  • Client of CRS Australia)

Benefits :

The Australian Government Hearing Services Program (the program) is managed by the Office of Hearing Services (the Office) for eligible pensioners and veterans to access a range of hearing services.

Hearing services include,

  • a comprehensive hearing assessment performed by an accredited hearing services provider
  • access to a wide range of quality free-to-client hearing devices, made by leading manufacturers
  • if you are fitted with a hearing device, you will receive all the help on how to achieve maximum benefit from your device
  • further support and alternative listening devices, which can be accessed even if fitting a hearing device is not suitable
  • access to an optional annual maintenance agreement where, for a small fee, you can receive repairs and batteries to support your hearing device

All services delivered under the program are completed by accreditedhearing services providers with appropriate skills like Abel Hearing Clinic.

If you believe that you may be eligible, call Abel Hearing Clinic and we can confirm your eligibility. Furthermore, we can also assist with an online application for a voucher from the Office of Hearing Services.

If your hearing assessment shows a hearing device will assist you with your hearing and communication needs, you will have three options:

  • Do nothing
  • Be fitted with ‘free-to-client’ hearing aids
  • Contribute the cost of hearing aids in order to receive more advanced technology

All hearing devices offered by us under the program are of high quality. If your hearing assessment shows a hearing device will assist you, in the first instance, you will be offered a ‘free-to-client’ hearing device. You may choose to purchase a top-up hearing device

Free-to-client hearing devices?

Under the Australian Government Hearing Services Program , if your hearing assessment shows a hearing device will assist you to improve your hearing and communication needs, you will be offered, in the first instance, a ‘free-to-client’ hearing device. These hearing devices are fully subsidised under the program and are offered to you at no cost.

Top-up hearing device:

The program also allows for ‘top-up’ hearing devices which have additional features to meet your hearing goals. Your hearing services provider may offer you the option of purchasing a top-up hearing device. But what level of technology

Additional features and benefits of top up hearing device may include:

  • Richer sound quality delivered through devices that have more frequency bands (channels)
  • Greater clarity and comfort in noise, through more advanced noise management technology
  • More discreet solutions
  • Hearing aids that adjust automatically to changing listening environments
  • Ability for your hearing aids to act as wireless headsets for a range of other devices, such as TVs, mobile phones, iPods, stereos, iPads and more

Top-up hearing devices, due to their advanced features, are only partially subsidized by the program and if you choose top-up hearing devices, you will be expected to contribute towards the cost. This additional cost will vary depending on the hearing devices you have chosen.

You may like to check with your private health insurance fund,
If you have private health insurance please call them to determine what costs it may cover for you. These costs will be different for individual health funds and the level of coverage you have.

You may be able to claim a medical expenses tax offset, for your hearing devices. Further advice on medical expenses tax offsets can be found by contacting the Australian Taxation Office Individual Info Line on 132 861.

Department of Veterans Affairs (DVA) client:

DVA will not cover the additional costs, if you choose to purchase top-up hearing devices. DVA will however cover the cost of your maintenance agreement if you choose free-to-client hearing devices and are a DVA Gold or White (hearing specific) card holder.

Not satisfied with your current provider? Relocate to us!

Abel Hearing Clinic consistently receives requests from clients from other clinics who wish to relocate.

This can be done easily and online. If you have a current maintenance agreement, we will even give you a further 12 months coverage at no additional cost!

Call us today on 03-6334 4805 and we will help you make the change.